Refund Policy

A legal disclaimer

The explanations and information provided on this page are general and high-level descriptions intended to help you understand how to write a Refund Policy. This content does not constitute legal advice and should not be relied upon as a substitute for professional legal consultation.

At Prestine Touch Cleaning and Gardening Services, we understand that each customer and situation is unique. Therefore, our actual refund policy may vary depending on the nature of the service provided, the circumstances of the request, and other relevant factors.

We strongly recommend that you consult with a legal professional to ensure your Refund Policy complies with Australian Consumer Law and reflects the specific practices and agreements between you and your customers.

If you would like assistance understanding or drafting a refund policy tailored to your business, please seek independent legal advice.

Refund Policy - the basics

Effective Date: 04 May 2025

At Prestine Touch Cleaning and Gardening Services, we strive to deliver high-quality services and ensure customer satisfaction. Our refund policy is designed to be fair and transparent, and we aim to resolve any issues promptly.

1. Refund Eligibility

We do not typically offer refunds for services rendered. However, we value customer satisfaction, and we may consider a refund or re-service under the following circumstances:

Service Quality: If you are unsatisfied with the results of a cleaning or gardening service, please notify us within 24 hours of the service completion. We will assess the issue and, if necessary, offer a re-service at no additional cost.
Service Cancellations: If you cancel your booking at least 24 hours before the scheduled service, no charges will be applied.
Late Arrival or Missed Appointment: If we fail to arrive within the scheduled window, you may be eligible for a partial refund or a rescheduled service at no extra charge.

2. Non-Refundable Services

Services already completed or in progress.
Late cancellation fees for bookings canceled within 24 hours of the scheduled service.
Deposits paid for special services or large projects, unless otherwise agreed.

3. How to Request a Refund or Re-Service

To request a refund or re-service, please follow these steps:

Contact us within 24 hours of service completion at bramwell@prestinetouchcleaning.com or call us at [your contact number].
Provide details of the service and your concern so we can investigate the issue.
We will assess the situation and, if applicable, arrange for a re-service or partial refund.

4. Cancellation Policy

24-hour Cancellation Notice: We require at least 24 hours' notice for cancellations to avoid a cancellation fee.
Late Cancellations: If you cancel within 24 hours of the scheduled service, you may be charged a cancellation fee equivalent to [insert amount, e.g., 50% of the service cost].

5. Refund Processing

If a refund is granted, it will be processed within 7-10 business days after approval. The refund will be issued using the same payment method as the original transaction.

6. Limitations of Liability

While we strive to provide excellent service, we are not responsible for:

Pre-existing damage to your property or items.
Any loss or damage resulting from circumstances beyond our control (e.g., weather conditions, natural disasters, etc.).
Services provided under false or incomplete information (e.g., failure to disclose hazardous conditions).

7. Changes to This Refund Policy

Prestine Touch Cleaning and Gardening Services reserves the right to update this Refund Policy at any time. Any changes will be posted on this page with the updated effective date.

8. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at:
📧 bramwell@prestinetouchcleaning.com
📍 Perth, Western Australia